Can businesses and individuals buy from e-dimitriou?
Yes. The terms distinguish genuine business purchases from consumer purchases. Mandatory consumer protections apply where the transaction legally qualifies as a consumer purchase.
What if I am unsure which component I need?
Send the product reference, application, quantity and any relevant dimensions or drawings to info@e-dimitriou.gr before ordering. We can discuss the available product information and the next step.
Does a product listing guarantee immediate stock?
No general stock promise is made by a category listing. Check the availability and delivery information for the selected model and order. A longer sourcing or manufacturing period must be disclosed before you are bound.
Which payment and delivery methods are available?
Use the completed Payment Methods and Shipping & Delivery pages and the options displayed for your order. Do not assume that a method or destination is available if it has not been expressly offered.
Can I obtain an invoice?
Provide the correct billing and legally required business information during ordering. Contact us about corrections. Eligibility for any tax exemption must be checked separately.
Can I return a product?
Consumers may have a statutory withdrawal right for eligible distance purchases. Faulty or incorrect goods follow a separate remedy process. Business change-of-mind returns require agreement. See Returns, Cancellations & Right of Withdrawal.
Does “special order” mean I cannot withdraw?
Not automatically. A standard item sourced for your order is not necessarily personalised. Any applicable legal exception must be assessed and disclosed for the particular product.
How do I report a problem?
Email your order reference and a clear description to info@e-dimitriou.gr. If there is a possible safety issue, avoid continued use where safe to do so and seek appropriate assistance.
How can I manage my personal data or cookie choices?
The Privacy Notice explains requests concerning personal data. The completed Cookie Policy identifies the control for changing optional tracking choices. Refusing optional marketing is not a condition for purchasing.