Contact us first
If you are unhappy with a product, delivery or service, contact info@e-dimitriou.gr or +30 24310 22496. You may also write to e-dimitriou at 5th km Trikala–Pyli Road, Trikala, 42100, Greece.
Include your order reference, a concise description, the relevant dates and the outcome you seek. Attach supporting documents where useful, but avoid unrelated personal data. We will review the complaint and explain the proposed next step. Our internal response target is [TO COMPLETE: a realistic, adopted response target]. This target does not replace a shorter statutory deadline.
Keep your legal options
You do not have to complete our internal process before exercising a time-limited statutory right. Making a complaint does not, by itself, extend a withdrawal deadline or a limitation period. Keep copies of your correspondence and proof of dispatch where relevant.
Consumer dispute assistance
For matters within its remit, consumers can consult the Hellenic Consumer Ombudsman, an independent alternative dispute-resolution body. Cross-border EU consumer issues may also fall within the assistance offered by the European Consumer Centres Network.
[TO COMPLETE: confirm whether the seller is legally obliged or has committed to use a specific ADR entity, identify the applicable entity and website, and provide the legally required position on participation. Do not claim mandatory participation, membership or a commitment that has not been verified.]
Information about out-of-court assistance does not remove the right to use competent courts or authorities. Business disputes may fall outside consumer ADR procedures.
No obsolete ODR link
The former European Commission Online Dispute Resolution platform has been discontinued. It is not an available complaint-submission route. Please use the current contact and assistance routes described above.