1. Seller, customers and scope
These terms apply to purchases from [TO COMPLETE: full legal seller name], trading as e-dimitriou, at e-dimitriou.gr. Our contact address is 5th km Trikala–Pyli Road, Trikala, 42100, Greece; email info@e-dimitriou.gr; telephone +30 24310 22496. Full registration details appear in Business Information & Legal Notice.
We serve consumers and business customers. A consumer is an individual acting outside their trade, business, craft or profession. Business-specific provisions apply only to genuine business purchases. Selecting an invoice or entering a tax number does not by itself override the legal classification of a transaction.
2. Information before ordering
Review the product reference, selected options, quantity, dimensions and published specifications before ordering. Details in the product page and any expressly agreed specification form part of the description of the goods. Where essential information is unclear, contact us before placing the order.
Availability and delivery information must be read together: “available to order” does not necessarily mean held in our own stock. Any production, sourcing or delivery period for your order must be disclosed before you are bound.
3. Placing an online order
Select your products and review your basket. Enter accurate contact, billing and delivery information, select an available delivery and payment method, and review the complete order summary. You must be able to identify and correct input errors before submitting the order.
The final purchase button must make clear that submission involves an obligation to pay. Optional services and charges require your express choice. An enquiry or request for a quotation is not itself an order.
4. Acknowledgement and contract formation
[TO COMPLETE BEFORE PUBLICATION: adopt a single contract-formation rule and configure checkout, payment capture and emails to match it.]
Proposed rule for approval: your submitted order is an offer to purchase. The initial automated email acknowledges receipt only and is clearly labelled accordingly. A contract is formed when we send a separate order-acceptance confirmation identifying the accepted goods and agreed terms. A payment authorisation alone is not acceptance. We send the acceptance or a clear update promptly and do not leave an order pending indefinitely. If we cannot accept the order, we notify you and release an authorisation or refund any amount collected without undue delay.
The acceptance confirmation is supplied by email in a form you can retain and includes or attaches the relevant order details, these terms and the consumer withdrawal information where applicable. The version applicable to your accepted order is not changed by subsequent website updates.
5. Prices and additional charges
Prices are in euros unless expressly stated otherwise. Consumer prices include applicable VAT. Where a business-facing price is shown excluding VAT, this must be clearly labelled and the complete amount due must be displayed before submission. Delivery and any other mandatory charges are disclosed before you are bound. We do not add unapproved optional charges.
A quotation identifies its validity period and any conditions. No fixed quotation validity period is implied by this page. If an obvious pricing or description error is discovered, we contact you to explain the issue and seek your instructions or rely on a lawful remedy where available. We do not impose a higher price unilaterally or reserve an unrestricted right to cancel accepted orders.
6. Payment
Use only a method offered for your transaction. The accepted methods, timing and any permitted charges are described in Payment Methods and the order summary. Any deposit, advance payment or agreed business credit arrangement must be stated expressly. An advance payment does not remove statutory cancellation, refund or non-conformity rights.
7. Fulfilment and delivery
Delivery destinations, charges, handling arrangements and agreed times are described in Shipping & Delivery and the order confirmation. Contact us promptly if your address changes. We will explain whether a change remains possible and obtain agreement to any lawful additional cost before proceeding.
We will not substitute a different model, material or specification without your agreement. Partial deliveries or separate freight arrangements must not cause undisclosed charges. Consumer remedies for delay or non-delivery remain available.
8. Customised goods and technical orders
Where goods are genuinely made to your individual specifications or clearly personalised, we confirm the specification and explain any applicable withdrawal exception before the contract. A standard product merely ordered from a supplier, described as “special order”, or selected from normal stock options is not automatically exempt from withdrawal.
Special installation, commissioning, certification or design services are included only where expressly agreed. Nothing here removes responsibility for a particular purpose that you made known and that we accepted as part of the contract.
9. Returns and non-conforming goods
Consumers should read Returns & Withdrawal and Warranty & Product Support. A change-of-mind withdrawal and a complaint about faulty or misdescribed goods are different procedures. Manufacturer warranty processes do not replace remedies against the seller.
10. Business purchases
The statutory consumer cooling-off right does not generally apply to purchases made for business purposes. A voluntary B2B return or cancellation requires a written agreement stating eligibility, condition, freight arrangements and any charge before the return is accepted. A B2B no-change-of-mind policy does not waive legally available remedies for non-conforming goods.
Any negotiated specification, payment schedule, delivery term or installation responsibility must be recorded in the accepted quotation or contract. We do not incorporate unstated supplier terms or apply a blanket exclusion of all liability. Mandatory rules and expressly agreed commitments continue to apply.
11. Events outside reasonable control
If an event outside our reasonable control affects fulfilment, we will explain its likely effect and discuss appropriate next steps. This does not create a right to retain payment indefinitely or exclude mandatory consumer remedies. Where performance cannot proceed, cancellation and reimbursement will be handled in accordance with the contract and applicable law.
12. Complaints, liability and disputes
Contact info@e-dimitriou.gr with your order reference and a description of the issue. The Complaints & Dispute Resolution page explains further options. Use of an internal complaint process does not suspend a legal deadline or remove access to competent authorities or courts.
Greek law governs these terms, without depriving consumers of mandatory protections applicable under conflict-of-law rules. Jurisdiction follows applicable law. No clause excludes liability that cannot lawfully be excluded. If a provision is unenforceable, the remaining terms apply only to the extent legally permitted; an invalid consumer term is not automatically replaced by the most seller-favourable alternative.